Teleira Critical CommunicationsTeleira Critical Communications
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Support

Support Plans

Standard

$0/month/site

Support

  • Access to Teleira Support Center
  • Issue Resolution Target Response Time: 4hrs
  • No Phone Support

Advisory Services

  • Access to ECP Tool

Satellite Monitoring

  • Monitoring: Basic
  • Notification type: E-mail only

Warranty

  • Satellite: One Year
  • TRIAD: One Year
  • Analog Gateway: One Year
More Info

Silver

Support Plan

$59/month/site

Support

  • Access to Teleira Support Center
  • Phone Support (Business hours only)
  • Issue Resolution Target Response Time: 1 Business hour

Advisory Services

  • ECP Containing Best Practices
  • Access to ECP Tool

Satellite Monitoring

  • Monitoring: Enhanced
  • Notification: E-mail and text

Warranty

  • Satellite: 3 Year
  • TRIAD: 3 Year
  • Analog Gateway: 3 Year
More Info

Gold

Support Plan

$269/month/site

Support

  • Access to Teleira Support Center
  • Phone Support
  • Issue Resolution Target Response Time: 1 Business hour/2 Afterhours
  • 24x7 Critical Impact Issue Support

Advisory Services

  • Consultative Cases
  • Access to ECP Tool
  • ECP Case Specific w/Year Testing Support

Professional Services

  • Monthly Directory Uploads
  • Web Call Controller Configuration Consultation: 1 case per month

Satellite Monitoring

  • Monitoring: Enhanced with retention and dashboard
  • Notification: E-mail, voice and text

Satellite Maintenance

  • Two-day (where available)

Warranty

  • Satellite: Included
  • TRIAD: Included
  • Analog Gateway: 3 Year
More Info

Platinum

Support Plan

$599/month/site

Support

  • Access to Teleira Support Center
  • Phone Support 24x7 for Critical Impact Issues
  • Issue Resolution Target Response Time: 1 hour - 24x7

Advisory Services

  • Consultative Cases
  • Access to ECP Tool
  • ECP Use-Case Specific with Quarterly Testing

Professional Services

  • Weekly Directory Uploads
  • Web Call Controller Configuration Consultation: Unlimited Cases

Satellite Monitoring

  • Monitoring: NOC monitored, Enhanced with retention and dashboard
  • Notification: E-mail, voice, text and live calls from NOC

Satellite Maintenance

  • Next-day (where available)

Warranty

  • Satellite: Included
  • TRIAD: Included
  • Analog Gateway: Included
More Info